Bests & Worsts Reviews from Amazon

When I first received this item in October, 2016, everything seemed to work okay. I placed it in a drawer waiting to use it the next time an emergency occurred. On January 22, 2017 we experienced high winds, rain, and tornado warnings in our area. We took the device out of the drawer and began setting it up for use. Unfortunately, everything worked except the radio. We read the instructions and tried every option we could think of, but the radio would not respond. Now that several months have passed since its purchase, we are unable to return it. Since I was not able to return it via the Amazon website, I sent an email message to the supplier (info@zh-meding.com) listed on the instruction sheet and explained my situation. They quickly responded and ended up sending me a replacement. This one works great. All the radio bands now work well, the lighting features work well, and I'm very pleased. Like any kind of electronic device every now and then one is sent out with a defective part. I was totally impressed that the supplier readily acknowledged my complaint and remedied the problem even after several months had expired since the date of purchase.