Bests & Worsts Reviews from Amazon

I am writing as a two-time purchaser of this pillow. However, I think my first pillow was firmer. You see, my first order was many, many years ago, and unfortunately, I cannot be certain as to the firmness of that pillow because there is no information on my purchase order or the pillow to confirm its firmness. Therefore, I ordered my newest pillow as a "standard size - medium firm". I did compare the two pillows, and the first pillow that I ordered, so long ago, is waaay firmer than my recent purchase. Still, I am happy to report that my experience with this new pillow is wonderful. And, a few notes: 1. I am sleeping on my back (not a side-sleeper). 2. I do have arthritis (causes me great pains). 3. I also have experienced severe whiplash trauma to my cervical/spinal region more than once! So prior injury contributes to my arthritis discomforts. 4. This pillow of standard-sizing with medium firm support is comfortable to me. 5. I am a petite female that weighs approximately 125 lbs. 6. The medium firm pillow is a softer/loftier feeling pillow. Meaning, my head settles into it while the sides of the pillow billow around my head. This pillow does appear to offer support though. 7. Thus, this pillow is NOT so firm that it feels like you are merely resting on-top of it. Your head will "sink" into this pillow. (This is the best I can describe it.) Please ask a question if this description is unclear, and I will do my best to respond. So, I hope by sharing this information, it helps another consumer make a decision for their purchasing needs.