Bests & Worsts Reviews from Amazon

I am writing today not only to talk about how fantastic the product is, but what was even more impressive is the company that is selling it! I ordered one of these hOme portable ac units and received it within about 4 days. The box looked like it had been through a war zone, but we all know by know that shippers just dont give a S anymore so that was to be expected. The product was not damaged and nothing inside the box was missing or damaged, so the company is packing the product properly! Which i appreciate! It took me a couple hours to configure the door shroud for the exhaust, but that was because i had to custom make it for a slider door install so there was some crafting to be done to adapt it to my situation. Once the shroud was made, hooking up the ac unit was a piece of cake! You simply connect the hose to the shroud, slip the other end into the fitting on the unit and hit the power button! Thats about it for the process of getting the unit going, extremely easy! Installing into the proper window should take no more than a half hour until your blowing nice refreshing cool air! The unit works awesome, better than expected! Its extremely powerful and the air is very cool, i have to shut it off periodically throughout the day because i get cold! That means its totally doing its job! About 30 minutes into having it fired up, the compressor started making a faint screeching sound... This unit is advertised as being a very quiet unit, and it is, dont get me wrong. Obviously there is something wrong with the compressor on this one particular unit i got, no biggie! I contacted the company through amazon and told them what was going on. Within 12 hours i got a response, which is fantastic! They wanted a couple of easy to find bits of info off the unit and my order number through amazon to confirm the purchase which was no biggie to get. I sent that info through and within another 12 hours they responded and took care of everything, no sniff no fuss! It was what i call a no touch return and replacement! They handled the whole thing and replaced my unit, i had a new one in hand 3 days later. I didnt have to remake my window attachment either which was nice as it was pretty custom made and i didnt really want to have to remake it lol! The new unit blows icy cold air and the unit isnt much louder than a small fan noise. Im actually about 20 feet away from it right now and can feel the cool air circulating all around me... Its fabulous! I cant say enough good things about this ac unit and more importantly, the company that is selling them on amazon. Thank you so much to the company, you have made a customer and a product hype man for life! I will tell everyone i know about these units and your fantastic customer service!!!