686
people found this helpful, as of 2023
ranked #20,897 most helpful
out of 571,544,897 reviews
★★★★☆
Almost Exactly What I Wanted
As other reviewers have indicated, it is a great idea (love that it's made of bamboo and that it's as wide as it is to accommodate a mouse, if I want to use one), but doesn't function exactly as is shown. #1, mine came minus the little bar to hold the laptop or book on the slanted portion that was supposed to be in the drawer, but wasn't (Amazon was GREAT in resolving this, BTW); #2 the legs splay out much wider than shown in any picture (they say they go from 25.6 - 29.5" when in fact the only way they are stable is stretched out to their full 33", as shown in my attached photo) and as another reviewer mentioned, there's no way to lock them in place (I may install something myself), and it gives it a very wobbly feel until the legs are splayed out all the way; #3 when the legs are fully extended, because they do splay way out, the desk is not quite as tall as they say it is--it tops out at about 10 3/4" (see attached photo); #4 when the legs are extended, you can't fold it back up again without unscrewing the wing nuts and collapsing the legs to the original length--nothing horrible but a bit inconvenient; all the screws seem a bit loose, as if the holes were drilled just a tad too large--again, nothing to make me not buy this again, but something that could be improved and would make the unit feel more stable.
ADDENDUM on 2/25/15: After leaving negative seller feedback, I got several e-mails from the company, and while the initial communications were anything but cordial (as evidenced by the comments on this post), the last customer service rep I corresponded with was extremely helpful and attentive to my situation. She assured me the company would revise the post to include the dimensions I provided and would also start including a slip of paper in the box with the desk providing a list of what should have been included in the box as well as contact information for the company so that future customers would know who to contact if there were problems or missing pieces. She also promised to explore the possibility of getting an 800- number so customers didn't have to make a long distance call. In the meantime, if anyone else should have problems with this desk, the company's (Wuppessen Inc.) e-mail through Amazon is 68gfq1ncgcntzcl@marketplace.amazon.com.
ADDENDUM on 4/20/15: Note that no changes yet have been made in the description regarding size, as was promised.
LAST POST (I promise) on 11/01/15: After someone else thanked me for my review, I just re-read the string of comments on this post, and I noticed something fascinating. All the negative and rude comments posted by Songmics in response to my posts (that I referenced in my comment above) have been removed--note the date the comment was posted, and then note that each of them has been revised sometime in July 2015! They're trying to destroy the evidence of their awful customer service. Should say something about this company right there! Needless to say, I won't be back.
February 2015 · Office Products · verified purchase