Bests & Worsts Reviews from Amazon

I love, love, love this k-cup holder. I had it in my last house and it worked like a charm for two and a half years. We recently moved, and I donated our existing one to the new owners, so this holder was one of my first purchases for the house - not even a question. Here's where you can learn from me: When you take the holder out of the box, determine before you hang it up which way the tray pulls forward. They don't label it for - I assume - aesthetic reasons, which is why only 4 stars instead of 5+ (if I could give it 4.5, I would). When I put up my new holder, I figured I was an experienced owner and didn't need to think about such things, so I just stuck it up under the cabinet. Backwards. Might I also mention that the adhesive is seriously heavy-duty? I think I bent the metal a little bit just trying to pry it down. So now it's down but the cabinet is not holding the provided screws well. Let's attempt Plan C and super-glue it up. I put it too far back this time. Wow. Plan D is to buy yet another new one because I am clearly not meant to have this particular holder. In spite of my comedy of errors, I just ordered a second new one because the holder really is fantastic and nothing else keeps the cups both convenient AND inconspicuously off my counter. Wish me luck. ****UPDATE 10/22/2013**** Upgraded to 5 stars because of a little package I received this afternoon from UPS. Steve at Coffee Keepers read my review and sent me a replacement coffee holder with a kind hand-written note letting me know that they're in the process of printing new boxes with instructions and graphics to indicate which way the holder should be placed. This tells me that not only do they make an awesome product, but they also pay attention to their customers' experiences. Thanks Steve! In other news, Google says that acetone will loosen super glue, so I'll be opening all the windows and making our kitchen smell like nail polish remover when I get a couple of hours free to fight with it.