Bests & Worsts Reviews from Amazon

(SEE BELOW FOR UPDATE)Within 2 hours of receiving this pool cleaner and taking it out of the box, it stopped working. I would turn it on, it would turn off and light on power supply box turned red. Filters were not even close to full. My issue other than the machine not working was the lack of manual. I had to go to the website and "flip" through a digital book. For 1500 dollars you'd think there would be a physical owners manual. Even after looking through the manual AND google searching, I could find no information on what the different light colors meant, other than blue good/red bad. So other than checking filters I had no idea what to look for. Also, right of the bat it would not connect to the WIFI. I tried on 2.4 and 5. I get that there are defective products from time to time and when I called the number on their website the lady was very nice but I really wish they would have sent me a brand new cleaner seeing as this one was broken right from the start but instead I have to send this one to them for a repair attempt. After paying this much and it not working out of the box they should have sent a new one. I'll see how the repair goes and update this review if it works. If not then I'll be getting my money back and choosing a different product. (UPDATE)I left my original review for comparison with this update. As i stated before, the people i spoke with about the issues stated above were VERY nice, professional and actually reached out to me after my initial review to see what exactly had happened so they could put notes in for the tech that would be looking at my cleaner when they received it. She also sent me a link that would take me straight to the owners manual for my particular machine. I was pleasantly surprised by the phone call. I explained to them in detail what had taken place, she apologized about the trouble and assured me i would hear back from them soon as their tech took a look at it. Turns out there was an issue with the motor. So in this case, i had just gotten unlucky and received a bad unit. She called me back and let me know that it could not be repaired and they had another cleaner (brand new) sent out to me within 2 days from the call. I got that cleaner in the mail this morning and right off the bat i was able to link the unit with my wifi and after letting in soak in the pool about 30 minutes, i set it to do a deep clean cycle and it set off without issue and ran the entire cycle time without incident. So far i have had zero issues or complaints as it seems to do what it is supposed to do and does a wonderful job. I would like to thank the people that helped me out with this issue and wish all companies support staff operated like they do.