Bests & Worsts Reviews from Amazon

I wanted to like this and I will start out with the only positive I can think about this product. It's small and easy to hide. Originally I was going to give this three stars but the negatives added up and then they updated the app and made things much worse. You can view history and set alarms on both the phone app and the web interface. However each interface has different abilities with some options on one but not the other. The maps looked similar until the phone app updated. The mess of lines when tracking history became even more unbearable as it lost the function of telling you the direction of travel on the phone app. You can export a log file but it has no real support for viewing on google earth, you loose all track lines and are stuck with random dot points. Pulling up history often limits you to pulling up a full days worth of tracking. So it's not easy to single out a hour or two of when you knew a particular event happened or perhaps the time a particular person was driving unless you want to download the file and alter it using third party software.. Battery life was bad. If you are actually tracking a moving object it takes more power. I did stretch it out to 2.5 days once or twice but many days I had to charge it everyday. To overcome this I was going to hard wire it into the vehicle... until they updated the app. Also note that being discrete in removing and installing it so often to charge the tracker is difficult to do. Also hard wiring it in defeats the purpose of having a small device. I even tried the low power setting turning the device off for 15 minutes then on for 5 to take a reading but it did not help much. Instructions for doing that are pretty much non existent but you can make these changes on the web interface but not the app. The app was slightly better at giving you more options for past history as long as it was in the past 24 hours. But no matter what way you checked history after a day went past you only could view full days at a time. At it's best this tracker can update once a minute. This is actually the slowest setting for other trackers, some update every 3 to 5 seconds. What this means is that often the track will not follow roads. I also used other trackers that easily lasted 2 full weeks vs 1 day this unit often gave me. At one minute intervals it was possible to see many stops when other people got into the car. But reducing the intervals in attempt to save battery life lost the ability to see people pull over to pick somebody up. It also makes it impossible to determine what roads were actually used. It does not track data like miles driven like others do. In terms of functionally I had better luck with free apps on an old cell phone. Oops I dropped my phone in the car again? Silly me. The "magnetic mount" is actually a magnet attached to velcro and made no sense to me. The app lost functionality after they updated it. It also changed to a very plain looking map by default that actually makes it difficult to figure out the location. You can change the view to something more viewable but it always changes itself back to the default view I dislike. Update 10/17/2019 As mentioned before originally I was going to give this a three star review but ended up giving it one star for all the things I already mentioned. So how did we get to this point? I am actually giving it five stars at this point. A representative reached out to me. He was very professional and actually appreciated my negative input. But more importantly I was under the impression that they strive to make the product better. I waited to update this review though, perhaps a little too long. I wanted to see the actions and improvements first. But yeah, customer service and attention to detail really impressed me. So what about those improvements that I am talking about? Both the web interface and the Android app received updates. The battery saving function is now available on all formats and it was simplified to set up. History can now be looked up without the cluttered mess of looking at a full day. The map now retains your preferred method of viewing it, the arrows are back indicating direction of travel. I added another photo so you can see for yourself the difference between the old app map and the new one that indicates direction of travel. The app is also less cluttered looking but at the same time gives you more available information. I no longer have to switch from the app to pc to get all features as everything is more uniform. I was told they would attempt to add even more features and I believe they will. The unit itself is currently selling below the competitors. It accurate. The monthly fee is also below most competitors. Battery life is still somewhat of a disappointment to me. But it normally falls between what they claim. For me usually two days as this point but at times it surprises me with a third day. I can't take a star off for this as it is in a normal variance and as advertised. However the thing with this device is that you can choose what you want. A small device that is very lightweight for a kid to carry in a backpack or...... Get the optional battery pack/water proof holder with magnetic mount. The choice is up to you. I have not used the the extended battery pack yet but it's charging now as I write this. Although it does add size to the small tracker it does not make it any larger than the competitors in other waterproof cases. I will perhaps update after I get familiar with how well the case/extended battery works. For now though this company has completely turned my opinion around with great customer service. Update 12/03/2020 I just cancelled my service. I just wanted to say that this company changed so much in the time I started to use them. I originally hated this product but it has given me piece of mind many times. The reason I cancelled it is because my kid turned 18 and has a job now. I no longer feel I should track his every movement as he is now an adult. With the extended battery I had no problem going weeks before it needed a recharge. When the battery level dropped down to 10% I would get a low batt warning. The battery would still last about 5 days after getting the first warning (with the optional pack). The standard battery is poor though. I found the service itself to be accurate. They added many things such as running mileage and other reports. In some areas sometimes it gives you readings of KPH instead of MPH despite everything being set up correctly. Overall I am now a happy customer. Customer service always responded quickly to my concerns. Perhaps come spring time I will install this unit to track my motorcycle and get service for it turned back on but at this point it's no longer needed.