Bests & Worsts Reviews from Amazon

I bought this scan tool based solely off of a response of the owner of the company to an individual that wrote what I perceived to be a bogus review. After reading the owners response, I could feel his passion for his product and his dedication to providing the highest quality product he could make. That being said I bought this from Amazon and it arrived two days later. I wanted to use this scan tool with my Acer A500 Android Tablet. In the meantime before it arrived I went to the google store and bought Torque Pro, Dash Command, and OBD Link, the factory software. I loaded all of the software onto the tablet and before I had received the OBD Link MX. I noticed right off a problem with an intermittent wifi connection but couldn't quite figure out what was wrong with the wifi. In the meantime the scan tool arrived and I set about pairing it via bluetooth with my tablet. I also noticed that Amazon had shipped the package in an envelope that crushed the package. it was also missing the CD from the package. I plugged the OBD Link MX into my 1998 K2500 Suburban and immediately the data was not coming through to the Acer A500. It was late at night, I was tired, so I quit fooling around with it. I did though, shoot off a very short, terse, email to the OBD Link customer service, thinking I would get a response a week later if that. I was prepared to send it back to Amazon, but, by the time I was ready to crawl into bed, lo and behold there was an email reply from the OBD Link Customer Service and I thought to myself, WOW, I have never had an email response so quick. I read it and it took me a couple of days before I could try out the suggestions. It took three more email exchanges over a week to finally resolve the issue. The slowness of figuring out the problem was on my end. It took me a bit of time to finally get out to my Suburban and try something new that Customer service had suggested. I honestly think that if I had been on top of things, all of these email exchanges could have been done in less than a couple of hours. The OBD Link Customer Service was just that fast. They also sent me a replacement CD that I received just a couple of days later. The solution was that the Torque Pro software was ruining the bluetooth and wifi connections. Dash Command didn't work either. But you can bet your bottom dollar that after I uninstalled the Torque Pro software the OBD Link software worked perfectly. Bottom Line is that a measure of a company is not how they perform when things go well, it is inevitably judged how they perform when there is a problem. I give the OBD Link MX an A+ rating, but more importantly I give the OBD Link MX Customer Service an A+++++ rating. They were just that good. I really like companies like this. Unfortunately there aren't many like them that are so customer oriented.