Bests & Worsts Reviews from Amazon

We have been sleeping on this for about 7 weeks now. We really have enjoyed this bed. We have had some adjustment to the split King setup and I am not totally sold on the crease in the center. That is not a problem with the manufacturing or the bed itself but with the style in general. We have put it through its paces and really like all of the settings. The remotes came already paired with their individual side of the bed but there is a sync button inline with the power cable in the event that it needed it. The three different vibration levels are sufficient for just a light amount up to a real good rumble and is nice after a long day sometimes. The under the bed lighting is very nice and puts out plenty of light to see where you are going without disturbing the other person. My local delivery company wasn't very flexible with delivery and my wife had a last minute trip out of town so I had asked about delivery the following week but they would only allow 72 hours on their dock before automatically returning the bed. I opted to take a day off of work to receive the shipment. The driver was supposed to drop at the curb but since the driveway is paved and flat he just rolled it straight into the garage for us. The assembly consists of adding the legs to the bottom of the bed, adding the mattress retention stop at the foot, and plugging it in. Be prepared by having 9v batteries on hand (2 for each side), I wasn't sure what they were for since the bed is plugged in but guessing it may be power to lower the bed if their was a power outage so it isn't stuck in some position other than level. The bed came on a pallet with the two mattresses on top all strapped together. The unboxing was extremely easy by opening as a clam shell and simply removing the bed and folding it out. There were two boxes inside that had the parts and the remote controls, with the owners manual. This fit directly into our existing bed frame with the cross supports removed. I will say that we have a pretty high foot board that is flush with the mattresses so making the top sheet up with the retention elements and foot board in the way is a bit difficult. Getting the fitted sheets over the center top corner of each mattress is also a bit difficult but not a problem unless you have mobility issues. On night 2 the cross member that lifts the upper half of the bed separated due to a bad weld. Two pops and it was done. I believe that the first weld failed passing the all of the load to the other side causing that side to fail. I got out of bed and wrote to them immediately late that evening. I was contacted first thing in the morning. They were very apologetic but I understood that sometimes there are bad welds since I have worked in manufacturing before for many years. They had me send pictures and the serial number and processed a replacement shipment for that half immediately. They also had the white glove delivery and installation at no cost to me. They came in and packed up the broken unit and put the new one in and tested it and made sure I was satisfied before leaving. I couldn't have asked for a better response from the seller or the white glove service people. As you can see by my star rating we very much like the bed and would recommend this. We may eventually go to a solid king versus the split just to get rid of the seem in the middle. It is possible to sync the two units for using a non-split mattress.