Bests & Worsts Reviews from Amazon

Bought a 4TB drive on Feb 26th had been working great until yesterday when out of no where it stopped working and my computer wont recognize it anymore. The light is on and I can hear the drive spinning but several computers wont recognize it. I contacted Western Digital and a new was being sent however data recovery is not normally part of the warranty. I called Western Digital back the next day to talk about the data recovery and why this isn't covered on a device that is 2 months old. I spoke to Eunice (A++ service) she talked to her supervisor, because my device is only 2 months old Western Digital stepped up and did the right thing and is allowing me to send the device back to them to have the data recovered and placed onto a new 4TB My passport drive at no charge. It was going to cost me $400-$900 from a 3rd party company if Western Digital did not allow me to send it back to have the data recovered. Thank you for standing behind your product and doing the right thing I will purchase more drives from you in the future because of your actions today. Thank you SO MUCH Eunice from Western Digital and your supervisor your understanding and doing the right thing is much appreciated you now have a loyal customer for life.