Bests & Worsts Reviews from Amazon

A trend I have noticed in many of the negative reviews of the smaller Keurig brewers (both here and elsewhere on the internet) is that I think people are unfairly rating down the product due to issues that aren't really the brewer's fault. Note: I'm not saying that Keurig machines are some sort of holy, blameless things that never fail...I'm sure people have had problems with them, but it seems some people are being very unreasonable in spreading bad word of mouth about them. A few things: 1. People having overflow problems - This seems really weird to me. The fill-level indicators are pretty darn accurate in my experience, but I get the feeling some people are just FILLING the reservoir with water completely. (which you're not supposed to do) and then taking off, leaving the machine to do it's thing and then winding up with a mess. Important note: the reservoir holds probably around 15-16 oz of water, but the machine is not made to properly brew more than 10oz at a time. I think they stress this in the manual for a reason. Fill your mug with water first, and use that as the measurement. Pretty simple. 2. The coffee not being strong enough - Given the fact that there's something like 180 types of coffee for the machine, this seems like a really vague comment. I mean...are you brewing dark roast or extra bold k-cups? When I've tried those, I definitely get a damn strong cup of coffee. Are you brewing breakfast roasts? Then, yeah, it's going to be pretty light. If you are making dark coffee and it's coming out weak, then yes, there may be a problem with the brewer, but I'm guessing people are putting in blends that aren't stronger cups and expecting the kind of paint-stripper coffee they're used to making by hand. If the bolds really aren't doing it for you, may I recommend brewing an 8oz cup, then brewing a second 8oz cup with the same k-cup and combining them. Alternately, get the reusable k-cups and put stronger coffee in at a higher fill rate (say 3 tbps). 3. The coffee is not hot enough - Again, this seems vague and personal preference-ish, yet people are rating down the machine because the near boiling temperature the coffee dispenses at apparently isn't insanely hot enough for them. Yes, in some circumstances, the heater may not be working, but I know people who like coffee hotter than the sun for some reason. Here's the thing: maybe you DO like scalding hot coffee. But just-at-boiling/just-under-boiling temp is generally considered the proper brewing temperature for coffee, at any roast. Also, using cold water will generally get you a crappy cup of coffee, in ANY machine. Chilled water generally wreaks havoc with the thermostats in coffee makers and in some instances the machines will simply heat to compensate for the temperature, but not actually boil the water. Use normal tap water for better performance (purified, preferably). 4. There are dry grounds in the k-cup or reusable k-cup - This is something that people need to be very sure about. When coffee grounds are brewed at very high temperatures at high pressure, the grounds do NOT end up looking the same as the grounds do when you use a drip process (which results in a kind of brown sludge). If the grounds are being brewed right, they tend to bunch up and almost crystallize, with the high-heat, steam, and pressure almost "drying" them out for lack of a better way to put it. The grounds almost go through a kind of "spin cycle" like laundry does in a machine. So, the leftover grounds will NOT look like the wet, brown mess you get in drip filters. Are you SURE the grounds are dry and not being brewed or are they simply looking like the way high heat/pressure used up grounds tend to look? Does the coffee seem definitely weak and not brewing right? About every 10-12 cups of coffee I suggest making sure the bottom k-cup assembly is clean and the needle is clear, then also clean the upper assembly and needle. Run the brewer every now and then with water, but no k-cup, which should help clean the top part. You shouldn't have to descale except maybe once every 5-6 months, and if you're using filtered water even then it shouldn't even be much of an issue. I'm not saying Keurig brewers are perfect..I know some people have legitimately had bad experiences with them (and many have pointed out that the quality of water pumps they use are not exactly top of the line), but I think it's unfair to 1-star the product when many of the issues are not quite what they seem.