Bests & Worsts Reviews from Amazon

I recently ordered a BearMotion Portfolio Case for my new Kindle HD 8.9. The porfolio arrived within just a couple of days and it is quite nice. Good quality construction, and cut to fit all of the ports/web cam etc on the Kindle. The removable keypad makes it great as a reader too. The Bluetooth keypad had limited, but clear instructions and after only one or two fumblethumbed attempts on my part began to work great....other than haveing to touch the kindle screen for some of the save/send etc commands it really turns the Tablet into a pretty versatile mini laptop. Then, after several days of usage the keypad stopped functioning.....I spoke with Kindle support who tried their best, but couldnt seem to help me. Finally I happened to find the email address of the supplying company ProEbiz....one email from me to ask for help, one email from them with suggested diagnostic, one more from me says bluetooth device was not being recognized by my cell phone, or kindle and these nice folks decided to go ahead and replace the problem pad. Great customer service, great courtesy, and a company that I would recommend to my friends and plan to buy from in the future.