Bests & Worsts Reviews from Amazon

Update: still fantastic. I can really tell if I haven't massaged my shoulder and neck. It's a keeper! I should have ordered this...10 years ago. After two minutes, my eyes rolled back into my head and I groaned with that "Oh my word, this is fantastic" type groan. I don't feel a big difference with the heat, but I really like the control I have with the arm flaps. I can adjust it up and down my neck and on my shoulders. The rotating balls (some are bigger and some smaller) reverse every so often, and you can reverse them yourself. I like the 3 speeds. It comes with its own bag and power cord, plus a car charger! Over time it's loosening years of tight muscles. Heavenly.