Bests & Worsts Reviews from Amazon

For just over $200, free lifetime maps and traffic (Heck, if you added that to an existing unit it would cost $150)this unit rocks. It navigates fine, the display is clearer,the speaker is clearer, the display can be configured to display what you want. All are improvements over my Nuvi 760, which still works fine. The real reason I am writing this is in response to the previous reviewer who said he couldn't contact Garmin service. I called, wanting to see if there was a way to transfer my saved locations from old to new Nuvi. (I've always wanted to say new Nuvi). I was speaking to a service rep in under 3 minutes, with no thick accent, and a solution in hand in no time. I had also e-mailed them the question previously, but didn't want to wait, new Nuvi fever. I received the email response in several hours. So in answer to your question, your experience is not normal for Garmin support.