Bests & Worsts Reviews from Amazon

I originally wrote a horrible 1 star review of this product, but have since had a change of heart. I have had my NBRX for about a year. I have used it maybe 5 times max. The other day I decided to make a smoothie and well, the blender exploded! Apparently, the rubber gasket ring got sucked into the blender as it was going. I had read this was an issue previously online, so I am extra careful and always check to make sure the ring is secure in the blender bottom... Just goes to show it doesn't matter how careful you are, this is a flaw in its design! I went to the Nurtibullet website and registered a complaint. They called me the very next day. The CS rep was very nice and apologetic... AND.... they are sending me two totally new blender assemblies which have a permanent gasket that will not come off and won't suck into the blender... I was so impressed by the CS I received, that it caused me to change my review to a 4 star rating... Hopefully I won't have any further issues with it, but it seems that they are a company that stand behind their products.