Bests & Worsts Reviews from Amazon

The reviews for the WORX JawSaw Cordless Electric Chainsaw are wildly different. Some people have a good experience and some not. Issues? The most frequent complaint in the negative reviews seems to be the saw chain coming off. You should know that not everyone has that problem. I live in a forest. Clearing trees and branches is a regular part of our lives. My JawSaw has performed well for three months with about 2-4 hours of use per week. We have made hundreds of cuts and the chain has not come off when I was using it. Then I let a friend (who has no experience with chainsaws) try it. I noticed he changed the angle of the saw while making his cut and positioned the saw so the wood closed on the bar. The saw chain came off. Looked like a safety feature to me. If you have experience using a chainsaw, you know it is best not to change the angle of the saw while making your cut and to avoid letting the wood close on the bar. If you don't have experience using a chainsaw you, might consider getting someone to help you before using a chainsaw or a JawSaw (or writing a review). After a brief lesson, my friend made another 30 cuts and never made the chain come off again. That is the only time the chain ever came off our saw and it took less than two minutes to put it back on. Will it cut? The JawSaw chain rotates slower than a gas chain saw so it cuts slower. That said, it also cuts any kind of wood we throw at it. We have mostly hardwoods: oak, cherry, maple, hickory, Ironwood and Osage orange (Hedge Apple). The JawSaw cuts them all. It also stays sharp much longer than a typical chainsaw because the housing keeps the cutting edge out of the dirt and because it cuts slower. Batteries I have several different kinds of power tools and the different batteries do vary in important ways. The WORX batteries are good. Compared to other brands, they deliver good power for a better than average duration. Charger The tiny little charger that comes with the WORX tool sets is a good candidate for the trash. If you are comfortable waiting for 12-18 hours for a single charge you may like it. I used that twinkie charger once and immediately ordered WORX WA3835 25-min Quick Charger. I have two small (2 Amp/hr) WORX batteries. I find that each battery lasts about as long as it takes to charge the other one so with two batteries and that fast charger I can work continuously. Warranty/Customer Service My original JawSaw worked fine for three months, then it simply stopped. I phoned WORX customer service and they immediately shipped me a new one. They required me to pay $14 shipping but they paid shipping on the return. They reminded me that their warranty lasts three years (if you register the product). I found WORX warranty team to be polite and helpful. Ease of use/safety My wife and son, who are not even slightly comfortable with a chain saw, can work safely with the JawSaw without difficulty. Does it do everything? No. But, used as intended. it does a good job of what it was designed to do: cut limbs and small trees under 4 inches in diameter, slowly and safely. Summary: I would buy this product again. I would recommend it to a friend.