Bests & Worsts Reviews from Amazon

I purchased my Avalon water cooler in November of 2016. It has worked great since then and the bottom loading feature is very convenient. A part that dispenses cold water broke inside the cooler a month ago. I contacted Avalon and after a few emails and me sending some pictures, they determined that the part was not something they could send me to replace. So they sent me an entirely brand new cooler. Their customer service is top notch, and this experience shows me that they stand behind their product.