Bests & Worsts Reviews from Amazon

We purchased and have used this great pole chain saw since August 2013. We've never had any trouble with it at all, and it has done some tough, dirty work cutting macadamia tree wood which is a very hard and sappy wood. This week, in June 2017, we lost the plastic sheath that covers the chain end of the saw - not a good thing if you are klutzy like me. So, I tried purchasing a replacement hardware kit from Amazon, but the company would not ship to Hawaii. Yesterday, I contacted Sun Joe directly and asked for help. Help came that very same day - emailed instructions on how to register my product (which I'd done when it arrived in 2013) and then told them when it was done. Today, Sun Joe mailed out the replacement hardware kit to me at no cost! Now, how's that for great customer service?! Needless to say, I'm pretty happy with them. The person who helped me was Karina in Customer Support.