Bests & Worsts Reviews from Amazon

I received this case less than 2 weeks ago. It had a smell, as others have complained, but it got better when I aired it out several days in a row. I've only used it few times since I received it. However, today, after putting my laptop into it and zipping it up, when I went to take out my laptop, I could not budge the zipper. The zipper broke in such a manner that I could not open the case at all to get my laptop. I had to eventually cut the bag in order to get my laptop out. I was lucky that I did not scratch up my laptop in trying to cut it out of the case. Not worth the trouble and effort to get the laptop out of the case. Update: The seller contacted me to help correct and resolve the issue I had with the original case. They sent me a new case, and I have been using it for the past week without any issues that I experienced with the original case. I was impressed with the Customer Service, as they are the ones who took the initiative to reach out and resolve my issue. As a result, I've updated my review and changed the number of stars.